![]() Let me try to answer all of these for you. What other troubleshooting steps with the app and cam have already been performed with no improvement to the problem?.Have you contacted Customer Support? Do you have a CS Case\Ticket Number? Have you posted the numbers here?.Have you submitted a cam log or an app log? Have you posted the numbers here?.When the SD Card is removed and read in a computer or external reader, do the 1 minute MP4 video files stored in the Record folder play normally or does the problem persist.Have you replaced the SD Card with a new card and tested to see if the problem persists?.What Firmware version number is operating on the affected cams?.Did you perform a firmware update recently?.What App version number are you running?.Did you perform an app update recently?.In order to pin down where the problem is, specific details are very important. If the video files play normal externally, it would strongly suggest a bug. If the SD Card Playback viewer only does this when playing video recorded when set to Motion Events, not Continuous recorded events, it suggests a problem with the Firmware or the App version. If the cam Live Streams fine, and plays Event Video fine, then a network connectivity issues can be ruled out. If you are experiencing a SD Card Video Playback issue all the time, regardless of if it is set to continuous or motion event recording, it suggests an issue with the SD Card, possibly a corruption or failure. There is some very important information missing in these reports. Im going to reopen my support ticket and if I cant get any help, ill just replace all my cameras with Ring.Ĭlick the link below to view all the screen recordings ![]() This tells me it would be an app issue yet I cant get any traction from support. No luckįunny thing, if you select continuous recording, it all works fine. SD cards have been changed and logs have been submitted. This happens on my phone as well as my wifes. Sometimes the timeline completely disappears any recordings.īeing a System Engineer, im faily tech savy and knwo its not user error.Īll have updated firmware and are the newest models. You go to view recordings and it goes to 0.0KB and no video. Ive opened a support ticket on this and all I get is “We will relay this to our engineers”. I’ve formatted the SD Cards, reset the cameras, uninstalled and reinstalled the cameras and the app and still having the same issues. It’s like the cameras disconnect when I try to view the recordings. When trying to view recorded playback from the SD Card on all of my cameras, they freeze and do not play any recordings.
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